IT Support Engineer

  • Pierce Flooring & Cabinet Design Center
  • Billings, MT, USA
  • Apr 12, 2018
Full time Information Technology

Job Description

Pierce is hiring for a IT Support Engineer!!  This position is responsible for providing effective IT assistance across all aspects of the business and will provide back up and support to the IT Director.  This position will require travel to all of Pierce locations, travel time about 25%/month.


  • Escalating IT issues to the IT Manager when necessary
  • Responsible for managing backups
  • Diagnosing and resolving technical issues
  • Undertaking small- to medium-sized IT projects as instructed by IT manager
  • Providing desktop and server support
  • Supporting and maintaining MS Server/Desktops
  • Installing authorized software to laptops and desktops
  • Installing authorized software to laptops and desktops
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date
  • Antivirus installation to all desktops and laptops
  • Fault finding to laptops and desktops
  • Reporting faults and maintaining logs on servers, desktops and laptops
  • Completing internal user moves including phones
  • Patching of network and phones
  • Making of Cat 5e network cables where necessary
  • Ensuring all logs for equipment and users are maintained
  • Creating purchase requisitions for IT hardware/software
  • Ensuring licensing for all software purchased is recorded and maintained
  • Setting up new users and disabling expired accounts in accordance with HR requirements
  • Providing support for MAC PC’s



  • Accuracy- Ability to perform work accurately and thoroughly
  • Good communication skills
  • Problem Solving
  • Technical Aptitude
  • Working under pressure
  • Computer Skills


Along with a rewarding career, Pierce offers:

- Competitive wages

- Year-round employment

- Health Benefits

- Paid time off

- 401K

- Per diem and lodging when traveling

- Life insurance

- Company discounts

Pierce is family owned, locally owned business that has been serving MT for over 90 years!!