Warranty Service Manager

  • Pierce Homes
  • Billings, MT, USA
  • Feb 13, 2020
Full time Management

Job Description

Pierce Home’s is hiring a Warranty Service Manager!! This position will ensure day to day home warranty and repair services are scheduled and up to date while addressing customer concerns regarding warranty and repair issues. The successful candidate will serve as a support liaison between field technicians and customers when the job scope evolves outside of regular work order prescribed tasks. Occasional overnight travel is required.

Responsibilities:

  • Ensures all work orders are up to date and correct prior to warranty service technicians dispatching to the field and that all available parts are prepped, correct and ready for dispatch
  • Verifies any special tools or man power requirements in order to facilitate timely one stop repairs on the lots and at customer locations
  • Conducts parts research and ordering through vendors and manufacturers to ensure timely and complete repairs for customers and lot homes.
  • Conducts final walk through inspections with customers after set-up and interior finishing. This process allows for any further repairs or finishing steps to be documented and scheduled
  • Organizes and inspects inventory and parts supplies shipped into various locations from manufacturers. Prioritized the most time sensitive parts and supplies for dispatch ensuring customer issues are addressed as quickly as possible

Qualifications:

  • Highly organized
  • Detail Oriented
  • 3-7 years construction experience
  • Ability to communicate effectively
  • Ability to find a solution for or deal proactively with work-related problems
  • Ability to complete assigned task under stressful situations

Pierce Homes offers:

- Outstanding Earning Potential

- 401K

- Health Benefits

- Paid Time Off

- Life Insurance

- Company discounts and more......

Pierce Companies is a local owned, family business that has been serving MT for over 90 years

Job Type: Full-time